Choosing A Care Home

Choosing a Care Home

Choosing a care home for a loved one is one of the most important decisions you will make.

People often have to consider looking for a care home during a personal or family crisis, such as a serious illness or fall requiring hospitalisation, or following the death of a husband or wife who was the main carer. Invariably, this means they have to find a home quickly and with insufficient time to research and carefully consider all of the available options. Take your time and do not be rushed into making a decision; return for further visits if you are unsure which care home you should choose or if you need to ask further questions.

Make arrangements to visit at least three care homes, if possible, more than once before making any decisions. Sample the food, observe what is going on in the home, and talk to the residents. Watch the interactions between the staff and residents. Meet the home manager, as they will be setting the standards by which the home is run.

Residents

The best indication of a good home is that the residents appear happy and responsive, and that individuals are treated with dignity and respect. The following points are considered indicators of quality care:
• Do staff speak to residents in a way that the residents like?
• Are residents involved in activities or chatting?
• Is there a happy atmosphere? Are residents in communal lounges engaged in activities during your visit?
• Look around to see if there is information or pictures of social events.
• What activities does the home offer for residents who wish to remain in their rooms?
• Are residents properly dressed and well groomed?
• Do they seem alert and interested?
• Do they talk to you as you walk around?
• Can residents go to their rooms when they wish to be alone?
• Do staff respect people’s right to privacy and knock on bedroom doors?
• Are there regular religious services?
• Will friends or family be able to visit easily?
• Is there a trial period?
• What happens if a resident’s condition deteriorates?

Building and Equipment

• Is the home well presented in terms of cleanliness, tidiness, décor, and furnishings?
• Is the home free from unpleasant odours?
• Is a TV or radio left on when no one is watching or listening?
• Is there more than one room where residents can sit, be quiet, or receive visitors?
• Are the living areas bright and stimulating?
• Is the garden accessible, user-friendly for the elderly, and safe?
• If a person uses equipment or adaptations, are corridors and toilets wide enough for a walking frame or wheelchair?
• Are residents encouraged to bring in some of their own furniture and possessions?